To ensure the highest level of service we have implemented a proprietary Customer Relationship Management (CRM) and workflow system. No other strata firm in Australia operates such a sophisticated technology platform. It enables us to comprehensively manage client data and respond more quickly and efficiently to the many requests we receive each day from our customers and suppliers.

It provides a number of sophisticated workflow processes and amongst other things assists with improving our internal and external communications plus all Task and Work Order Management.

This system is unique to the strata industry and demonstrates INSiTE’s commitment to investing in our business to continually improve customer service standards.